InServiceNow, Favorites allow users to quickly access frequently usedmodules, records, lists, or reports. Favorites can be customized, including renaming them, changing their icons, or modifying their colors.
Changing the Label of a FavoriteTorename or edit a Favorite, you must use thePencil icon (✏️), which indicatesedit mode.
Navigate to theApplication Navigatoron the left-hand side.
Locate theFavoritessection.
Hover over the favorite item you want to rename.
Click on thePencil icon(✏️) to open the edit menu.
Update thelabel(name) and other properties like color or icon.
ClickSaveto apply changes.
A. Clock(Incorrect)
TheClock icontypically representsrecently accessed items, not Favorites.
B. Hamburger(Incorrect)
TheHamburger menu (☰)represents navigation menus but is not used to edit Favorites.
D. Three dots(Incorrect)
TheThree dots (⋮)often indicate a menu with additional options but do not specifically edit Favorites.
E. Triangle(Incorrect)
NoTriangle iconis used for renaming Favorites.
F. Star(Incorrect)
TheStar icon (⭐)is used toadd or removeFavorites, but not to rename them.
ServiceNow Favorites Overview:https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateFavorites.html
Steps to Change the Label of a Favorite:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:
