ServiceNow allowsa single Catalog Itemto be published tomultiple service catalogs, avoiding duplication while ensuring accessibility for the right users.
Instead ofcreating duplicate catalog items(which would require managing two separate items with the same functionality), we createone Catalog Itemandpublish it in both catalogs (HR and Facilities).
This approach ensurescentralized managementwhile maintaining accessibility for both departments.
It simplifies updates—any changes to the form or workflow will apply toboth catalogs automatically.
Why is Option B Correct?
Why Are the Other Options Incorrect?A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
Incorrectbecause it createsduplicate catalog itemswith thesame functionality, increasing maintenance effort.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
Incorrectbecausethere is no "Parent Catalog" conceptin ServiceNow.
ServiceNow allowspublishing a single item to multiple catalogs, but there is no need for aparent catalog.
D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Incorrectbecause ACLsrestrict access at a field, table, or record level, but theydo not control where a Catalog Item appears.
Thecorrect approachis topublish the item to multiple catalogsrather than using ACLs.
ServiceNow Service Catalog Management - Publishing Items to Multiple Catalogs
ServiceNow ITSM - Best Practices for Catalog Item Reusability
ServiceNow CSA Guide - Managing Service Catalogs and Items
References to Official Certified System Administrator (CSA) Documentation:
