InServiceNow, anEventis a system-generatednotificationthatindicates an occurrence within the platform. Events are triggered automatically or manually whenspecific conditionsare met and can be used to initiatenotifications, business rules, workflows, or integrations.
Events Indicate That Something Has Happened
Example: When anIncident is assigned, an event like"incident.assigned"can be triggered.
These eventsdo not execute actions themselves, but theynotify other processesto take action.
Events Are Stored in the [sys_event] Table
TheEvent Log(System Policy > Events > Event Log) records all generated events.
Administrators can monitorwhat events were triggered, their sources, and timestamps.
Events Can Be Used for Notifications & Workflows
Example: An event"incident.closed"can be configured to send a"Thank You" emailto the requester.
Example: A custom event"task.overdue"can be used to trigger a workflow escalation.
Eventssignal that something has happened, allowing other processes (like email notifications or workflows) to react.
Theydo not execute actions themselvesbut notifyscripts, business rules, or workflows.
Key Characteristics of Events in ServiceNow:Why is "B. An Event is an indication to the ServiceNow processes that something has occurred" the Correct Answer?
A. "An Event is a trigger that has a direct response in the platform"→Incorrect
Events themselvesdo not trigger direct responses; they onlynotify the systemabout occurrences.
The system must beconfigured to respond to an event(e.g., via aBusiness Rule, Notification, or Script Action).
C. "An Event is an indicator that a Priority 1 (P1) Incident has been logged"→Incorrect
While ServiceNowcan generate an event when a P1 Incident is logged, events arenot limited to incidents.
Events apply toall ServiceNow processes(incidents, changes, tasks, etc.).
D. "An Event is a recognized, scheduled occurrence of a process"→Incorrect
Eventsare not scheduled; they aretriggered by system activities(e.g., record updates, conditions met).
Scheduled Jobs or Scheduled Scripts handletime-based automation, not events.
Why the Other Options Are Incorrect?
Navigate to:System Policy > Events > Event Log
Review the event records, including event names, sources, and timestamps.
Navigate to:System Policy > Events > Registryto see predefined event names.
UseEvent Registryto create new events that triggernotifications or workflows.
How to View and Use Events in ServiceNow?
ServiceNow Docs: Events in ServiceNowhttps://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/events/reference/r_Events.html
ServiceNow CSA Official Training Guide (Event Management & Notifications)
References from Certified System Administrator (CSA) Documentation:This confirms that"An Event is an indication to the ServiceNow processes that something has occurred"is the correct answer.
