TheFlow Designermodule in ServiceNow is used to create and manageautomationsthat involve business logic such asapprovals, tasks, notifications, and integrations. It provides ano-code/low-codeenvironment where users can define automated workflows without needing to write scripts.
Automates Processes– Handles approvals, notifications, and task assignments.
No-Code Interface– Users can build workflows using adrag-and-dropinterface.
Replaces Legacy Workflows– Flow Designer is themodernalternative to Workflow Editor.
Integrates with Spokes– Can connect to other systems usingIntegration Hub.
Triggers– Define when a flow starts (e.g., record changes, schedules, API calls).
Actions– Define what happens (e.g., create a task, send an email, update a record).
Conditions– Add logic to control execution paths.
B. Process Automation > Flow Administration→ Used formanaging existing flows, not creating new ones.
C. Process Automation > Workflow Editor→ This is thelegacyworkflow automation tool, replaced by Flow Designer.
D. Process Automation > Process Flow→ No such module exists in ServiceNow.
E. Process Automation > Active Flows→ Displaysalready running flows, but does not allow new flow creation.
[Reference:ServiceNow Docs: Flow Designer, ServiceNow CSA Official Study Materials, , , ]
