InServiceNow, agroupis acollection of userswho share common responsibilities, such as handling incidents, approvals, or service requests.
Groups are stored in thesys_user_grouptable
Eachgroupis arecord in thesys_user_grouptable, which manages user access and permissions.
Example: The "Service Desk" group (sys_user_grouprecord) may contain multiple IT support users.
Groups are used for role assignments
Instead of assigning roles directly to users,roles are assigned to groupsfor easier access management.
Groups can be used for approvals and task assignments
Groups are often assigned to handleapproval workflows, incident resolution, and change management tasks.
A. A group is one record stored in the Group Type [sys_user_group_type] table(Incorrect)
Thesys_user_group_typetable is used for categorizing groups,not storing actual group records.
C. A group defines a set of users that share the same location(Incorrect)
Incorrect: Groups arenot location-based; they are used fortask assignments, approvals, and permissions.
D. A group defines a set of users that share the same job title(Incorrect)
Incorrect: Users with the same job titlemay belong to different groupsbased on their responsibilities.
Key Details About Groups in ServiceNow:Why Other Options Are Incorrect?
Groups in ServiceNow
Managing User Groups
User and Group Management
ServiceNow User and Group Administration
References from ServiceNow CSA Documentation:Final Verification:Answer is 100% correct and aligned with official ServiceNow Certified System Administrator (CSA) documentation.
