In ServiceNow,groupsare stored in thesys_user_grouptable. This table definesgroups of userswho share common responsibilities, such asIT support teams, HR teams, or security teams.
Groups are used toassign roles and permissionsto multiple users at once.
Common groups includeService Desk, IT Support, Change Advisory Board (CAB), and HR teams.
Thesys_user_grouptable is linked tosys_user(Users) andsys_user_role(Roles).
B. Group [sn_sys_user_group]– No such table prefix (sn_) exists for user groups in ServiceNow.
C. User Group [user_groups]– Incorrect table name; ServiceNow follows thesys_naming convention.
D. User Groups [sn_user_groups]– Not a valid ServiceNow table.
E. Groups [sys_user_groups]– Incorrect pluralization; ServiceNow tables typically usesingular names(e.g.,sys_user_group).
ServiceNow sys_user_group Table Documentation
ServiceNow CSA Training Module:"User and Group Administration"
Key Details about sys_user_group:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
