InServiceNow Knowledge Management,User Criteriais thebest practice methodforrestricting access to knowledge articles.
Controls Who Can Read or Contribute to a Knowledge Base
Read Access– Determines which users canviewarticles in a Knowledge Base.
Contribute Access– Determines which users cancreate, edit, or publisharticles.
Can Be Based on Multiple Factors
User Criteria caninclude or exclude usersbased on:
Roles
Groups
Departments
Locations
Flexible & Scalable
Instead of manually assigning permissionsarticle-by-article, User Criteriaapplies rules to the entire Knowledge Base.
This method provides acentralized way to manage permissionsfor large teams.
Why is "User Criteria" the Correct Answer?
A. CategoriesIncorrect– Categoriesorganizeknowledge articles into groups, but they donotcontrol access.
B. RolesIncorrect– While roles can be usedwithin User Criteria, theyalonedo not determine access.
User Criteria providesmore granular controlthan just assigning roles.
D. GroupsIncorrect– Groups can beincluded in User Criteria, but groups alonedo not directly control knowledge access.
Incorrect Answer Choices Analysis:
ServiceNow Docs – User Criteria for Knowledge Management????User Criteria Overview
ServiceNow Docs – Managing Knowledge Base Permissions????How to Configure Knowledge Access
Official ServiceNow Documentation References:
