To track and manageinfrastructure componentsthat support aneCommerce service, a customer needs tools that providevisibility into IT assets, relationships, and dependencies.
B. Configuration Management (CMDB)
TheCMDBis a central repository that stores information aboutConfiguration Items (CIs)such as servers, databases, applications, and network devices.
Helpstrack relationshipsbetween components supporting the eCommerce service.
Example:Tracking which servers host the online store application.
D. Discovery
Discoveryautomatically identifies and updatesIT assets and infrastructurein the CMDB.
Scanson-premise and cloud environmentsto find servers, applications, and databases.
Example:Detecting newly deployed servers supporting the eCommerce platform.
E. Service Mapping
Service Mappingbuilds avisual mapof how infrastructure components (CIs) relate to abusiness service.
Helps identifydependenciesbetween applications and underlying infrastructure.
Example:Mapping how web servers, databases, and payment systems interact to support eCommerce transactions.
A. Performance Analytics
Performance Analytics (PA)is used fortrend analysis and reporting, but it doesnot track infrastructure components.
PA could beused laterto analyze eCommerce performance, but itdoes not discover or track components.
C. Financial Management
Financial Management(NowITFM or TBM) tracksIT costs and budgets, notinfrastructure components.
It helpsanalyze IT spendingrelated to infrastructure but doesnot provide technical trackingof eCommerce components.
[References:ServiceNow Documentation:CMDB Overview, ServiceNow Documentation:Discovery Overview, ServiceNow Documentation:Service Mapping Overview, , , ]
