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Universal Containers provides customers with different service levels based on their services agreement.

Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to

use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly.

Which feature should a consultant recommend to address this requirement?

A.

Reports and Dashboards

B.

Entitlements and Milestones

C.

Service Contracts

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