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Universal Containers is using WhatsApp to provide support to customers in Service Console.

Salesforce CRT-261 Full Course Access
Salesforce CRT-261 View All Questions

Universal Containers is using WhatsApp to provide support to customers in Service Console.

Agents would like to preview PDFs sent

by customers from the chat window.

What should a consultant recommend?

A.

Ask the customer to send the PDF via email.

B.

Use File Preview in the chat.

C.

Download the PDFs from the chat.

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