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Universal Containers is initiating a program to improve customer satisfaction.

Salesforce CRT-261 Full Course Access
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Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved.

Which solution should a consultant recommend to meet this requirement?

A.

Use auto-response rules to send an email to the customer.

B.

Use Escalation Rules to assign the case to a case queue.

C.

Use Flow Builder to send an email to the customer.

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