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Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve...

Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with

customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of

effort for configuring a standard Einstein for Service feature are from automating standard responses.

Which feature meets this requirement most effectively?

A.

Einstein Reply Recommendations

B.

Einstein Article Recommendations

C.

Einstein Case Wrap-Up

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