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The customer' support team at Universal Containers (UC) has noticed a large increase in Case...

Salesforce CRT-261 Full Course Access
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The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

A.

Einstein Bots 27: B is correct answer

B.

Einstein Article Recommendations

C.

Einstein Reply Recommendations

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Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.
Cloud Kicks customers need a method to create cases without a login.
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