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Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.

Salesforce CRT-261 Full Course Access
Salesforce CRT-261 View All Questions

Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.

Which strategy should a consultant recommend?

A.

Set up escalation rules.

B.

Set up self-service Knowledge.

C.

Set up assignment rules and case queues.

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Universal Containers (UC) wants to allow customers to submit cases through its corporate website.
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