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Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge...

Salesforce CRT-261 Full Course Access
Salesforce CRT-261 View All Questions

Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles

from another knowledge base. The current knowledge base includes how-to guides written in HTML.

What is the recommended method to import the how-to guides into Salesforce Knowledge?

A.

Change the HTML format first to support subfields.

B.

Create an HTML file for each rich text area field.

C.

Modify the import parameters to specify HTML encoding.

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