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Cloud Kicks uses Einstein Next Best Action to help service agents when working on acustomer...

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a

customer case. Multiple service agents work on the same case.

What should a consultant configure to show service agents when items were started, paused,

resumed, and completed?

A.

Case History related list

B.

Actions & Recommendations component

C.

Activity analytics tab

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