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Cloud Kicks frequently works with distribution partners who have complex issues that need immediate attention.

Cloud Kicks frequently works with distribution partners who have complex issues that need immediate attention. To solve the issues, Tier 2 support often needs to engage other teams within the organization. The team uses Slack to communicate internally.

Which solution should the consultant recommend to meet the needs of the organization?

A.

Omni-Channel routing

B.

Case escalation

C.

Swarming

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