Summer Special Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 8w52ceb345

As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledgemanagement for its...

As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledge

management for its support agents. Several months after the implementation, CK management

notices an inconsistency in reported customer satisfaction. Key performance Indicators (KPIs) show a

decrease; however, many customers have provided testimonials about great support experiences.

Which KPI could help explain the disparity?

A.

Measure cases with and without articles attached with high CSAT scores.

B.

Measure cases with and without articles attached with high net promoter scores (NPS),

C.

Measure cases with and without articles attached based on case status.

CRT-261 PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now CRT-261 pdf
Get 60% Discount on All Products, Use Coupon: "8w52ceb345"