A TD professional at an online retail company is approached by one of the company's...

ATD CPTD Question Answer

A TD professional at an online retail company is approached by one of the company's cloud services managers, who is concerned about the cloud services team's recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company's knowledge management system (KMS).

What should the TD professional do?

Investigate barriers to team members accessing and using the KMS.

Benchmark with other organizations to determine how they use their KMS.

Survey team members to determine their understanding of how to utilize the KMS.

Recommend replacing the existing KMS.

Perform a root cause analysis of the work performance issue.

Perform a mandatory retraining on the KMS.

Recommend restructuring the content in the KMS, including its organization and presentation.