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A customer has complained that paint is peeling off a product recently purchased from a...

A customer has complained that paint is peeling off a product recently purchased from a supplier. A team is formed in the supplier plant to solve the problem and follow these steps:

{exhibit 534}

Which of the following methods best describes the problem-solving approach used by the team?

A.

Pareto analysis

B.

Brainstorming

C.

Five why's

D.

Fishbone analysis

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