A manufacturing company experiences an increase in returns due to product quality issues.

Identify Root Cause: Determine that raw materials are the cause of the quality issues.

Request Supplier Samples: Requiring suppliers to submit samples allows the firm to pinpoint whether the issue lies with the raw materials being provided.

Evaluate Samples: Testing these samples against standards ensures that only compliant materials are accepted.

Address Non-compliance: If any samples do not meet standards, work with suppliers to improve quality or find new suppliers if necessary.

References

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2016). Purchasing and Supply Chain Management. Cengage Learning.

Lysons, K., & Farrington, B. (2016). Procurement and Supply Chain Management. Pearson.