When a companywide professional development program is being planned, which of the following factors should...

The corporate mission and strategy serve as the guiding principles for an organization. By considering these factors first, professionals can ensure that the development program aligns with the organization’s purpose and strategic priorities. It helps in identifying the skills and competencies needed to achieve organizational goals. Once the alignment with the mission and strategy is established, other factors such as areas of customer dissatisfaction, organizational job descriptions, and available resources for education can be addressed in a more targeted manner1.

References:

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021. Link