Which of the following objectives is an example of a tactical quality goal?
A.
Reduce overall customer complaints
B.
Increase production efficiency in all departments
C.
Improve market share by 10%
D.
Reduce rework in finishing by 10%
The Answer Is:
D
This question includes an explanation.
Explanation:
The objective that exemplifies a tactical quality goal is option D: Reduce rework in finishing by 10%. Tactical goals are specific, measurable, and focused on improving specific processes or areas within an organization. In this case, reducing rework in finishing is a targeted quality improvement that aligns with tactical objectives. The other options (A, B, and C) are more general or strategic in nature. Remember, tactical goals are often related to operational efficiency and process optimization. ????
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