Which of the following characteristics is descriptive of a customer-supplier partnership?
A.
The supplier is viewed as a resource for gaining a competitive edge
B.
Product problems are resolved through the customer's material review board.
C.
The supplier determines requirements for product design.
D.
The cost of goods and services is the primary basis of the relationship.
The Answer Is:
A
This question includes an explanation.
Explanation:
In a customer-supplier partnership, the focus is on long-term collaboration for mutual benefit. The supplier is involved early in the product design process and contributes to innovation and continuous improvement. This contrasts with traditional relationships where the cost of goods and services might be the primary basis of the relationship, or where product problems are resolved through the customer’s material review board without supplier involvement.
References: While I cannot directly reference the ASQ handbook, the principles described are consistent with widely accepted practices in quality management and organizational excellence.
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