Which of the following characteristics is expected in a leader but not a manager?

 In the context of quality management, leadership and management roles have distinct responsibilities. While both leaders and managers play crucial roles in an organization, certain characteristics are more closely associated with one role than the other.

Leadership Characteristics:

Envisioning the Future: Leaders are expected to have a forward-thinking perspective. They create a vision for the organization, set strategic goals, and inspire others to work toward that vision.

Innovation and Creativity: Leaders encourage innovation, explore new ideas, and drive change.

Influence and Inspiration: Leaders motivate and influence others by their actions, communication, and vision.

Risk-Taking: Leaders are willing to take calculated risks to achieve organizational goals.

Management Characteristics:

Organizing and Coordinating: Managers focus on organizing resources, coordinating activities, and ensuring efficient operations.

Planning and Execution: Managers create detailed plans, allocate resources, and execute tasks.

Problem-Solving: Managers address day-to-day challenges and resolve operational issues.

Quality Goals: While both leaders and managers contribute to quality improvement, developing specific quality goals is a management responsibility.

In summary, while both leaders and managers contribute to an organization’s success, envisioning the future is a characteristic more closely associated with leadership1.

References:

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. ASQ Quality Press, 2021. Link