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A company ' s quality training manager tells the quality director that the performance of...

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A company ' s quality training manager tells the quality director that the performance of one of the instructors has been steadily declining. The manager presents course critiques as support, along with written feedback from two sessions in which the training manager suggested corrective action for the instructor. If the training manager asks the quality director to take action, the director ' s most appropriate action would be to

A.

Follow the disciplinary procedures listed in the company ' s personnel manual

B.

Observe the instructor during the next training session

C.

Discuss options with the training manager and develop a course of action

D.

Reassign the instructor

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