When selecting a new vendor, continuity needs to be guaranteed as much as possible.

To ensurecontinuityin vendor selection, the key criteria includehead count(vendor’s staffing capacity to deliver services),support(availability of ongoing technical and operational support), andfinancial stability(ensuring the vendor remains viable to provide services long-term). These factors directly impact the vendor’s ability to maintain service delivery without interruptions, which is critical for business continuity.

Scope, maintenance, and price (A):Scope and price are important but don’t directly ensure continuity; maintenance is a subset of support.

Terms and conditions, maintenance, and terms of engagement (B):These are contractual elements, but they don’t fully address operational continuity like staffing or financial stability.

Price, training, and support (C):Training is less critical for continuity compared to staffing capacity or financial health.

According tovendor management frameworks, continuity is ensured by evaluating the vendor’s operational capacity and long-term reliability, making head count, support, and financial stability the minimum criteria.