As part of feedback collection techniques, it is suggested to include anonymous feedback.

The primary reason for includinganonymous feedbackin feedback collection is topromote honest feedback while avoiding fear for backfiring on the participant(B). Anonymity encourages participants to provide candid, truthful responses without worrying about repercussions, such as criticism or retaliation, which is critical inservice managementfor gathering accurate insights into service quality or issues. According toITIL’s continual service improvement (CSI), honest feedback is essential for identifying areas for improvement.

Avoidance of non-compliance (A):Anonymity is unrelated to regulatory compliance in this context.

Easier processing of data (C):Anonymity may complicate data processing by removing identifiers, not simplifying it.

Reduced time (D):Anonymity doesn’t inherently reduce the time required for feedback.