A tester reports a bug, because they submitted a Known Error article from a Problem...

ServiceNow CIS-ITSM Question Answer

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.

What could cause this?

The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

The article is in draft state but has not been published

The tester is not impersonating an itil user

The user criteria on the knowledge base Is incorrect

CIS-ITSM PDF/Engine

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