ServiceNow CIS-CSM Question Answer
What is the purpose of the sidebar feature in CSM Configurable Workspace?
Enables managers lo discreetly monitor chats between agents and customers
Enables agents to access response templates to help them resolve cases faster and more efficiently
To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution
Enables agents to keep information regarding details of the case visible at all times
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-interfaces/concept/exploring-sid ebar.html
TESTED 27 Oct 2025
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