ServiceNow CIS-CSM Question Answer
What is the most efficient way to get cases to be dosed automatically after a few days?
Set the property glide.auto.close.cases resolved to true
Create a workflow associated with cases with a timer that changes the state after a few days
Create a Scheduled job that looks at the resolved_at date
Activate the Auto Close Resolved Cases flow
TESTED 11 Feb 2026
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