What is one of the most important aspects of an effective change management process?

The IFMA Leadership and Strategy competency emphasizes that engaging end users throughout change management reduces resistance and increases success rates​.

Option D is correct because it ensures stakeholder alignment and smoother transitions.

Option A is incorrect as post-implementation evaluation is too late for adjustments.

Option B is incorrect because understanding pre-change culture helps in planning interventions.

Option C is incorrect because excluding users leads to confusion and lack of adoption.

Effective change management follows ISO 41001 principles by integrating communication, feedback loops, and iterative improvements​.