Which step should a business analyst take to establish a connection with stakeholders during discovery...

Establishing a connection during discovery sessions requires empathy and relatable expertise:

Building Rapport: Sharing examples from previous projects demonstrates understanding of stakeholder challenges and builds trust.

Solution-Oriented Discussions: Salesforce emphasizes empathy and relevant expertise to foster collaboration and align on project goals.

Effective Communication: This approach ensures stakeholders feel understood and confident in the BA’s ability to address their specific needs.