Process performance measurement deals with the quality of

Process performance measurementdirectly addresses thequality and effectiveness of business operations. It evaluates how well processes deliver their outputs, meet customer expectations, and support strategic goals.

“Performance measurement provides the means to evaluate the quality, efficiency, and effectiveness of business operations through process metrics and KPIs.”

– ABPMP CBOK®, Chapter 6 – Process Performance Management

Measured attributes include:

Throughput

Accuracy

Timeliness

Compliance