What are the best options for testing new processes at the end of a process design activity?
A.
Role playing, direct observation, or creating a prototype of the new design
B.
Role playing, practice or running a simulation of the new design
C.
Role playing is enough because each person must play their part when the new process is performed
D.
Role playing and simulation to test under various scenarios to find bottlenecks and other problems
The Answer Is:
A
This question includes an explanation.
Explanation:
At the conclusion of design, it's essential tovalidate process performancebefore full-scale rollout. Techniques such as:
Role playing(walkthroughs with stakeholders)
Prototyping(a scaled or digital mock-up of the process)
Direct observation(to evaluate realism and clarity)
These help ensure the process works as intended under real conditions.
“Testing the designed process through techniques like role play and prototyping helps validate process flow, decision points, and user experience before deployment.”
– ABPMP CBOK®, Chapter 5 – Process Design
This validation step helps:
Identify missed dependencies
Expose potential bottlenecks
Gain early stakeholder feedback
[Reference: ABPMP CBOK®, Chapter 5 – Process Design, ]
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