Which is the BEST example of "process redesign"?

Outside-in designstarts with understanding customer needs and expectations, then designing the processbackwards from the customer experience. This approach ensuresvalue creationand customer-centricity in the new design.

“Process redesign involves fundamentally rethinking and redesigning processes from the customer’s perspective, ensuring that all activities contribute directly to customer value.”

– ABPMP CBOK®, Chapter 5 – Process Design

This is also known ascustomer-centric designorexperience-based design.