Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A.Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B.Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C.Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D.Correct.Both metrics and prioritization are critical outcomes of effective planning.

References:

ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.