If WalkMe content does not appear after publishing, several potential issues should be checked:
Confirm WalkMe is deployed to the environment(A): Ensure the WalkMe snippet or extension is correctly installed in the Production environment, as missing deployment prevents content from loading.
Investigate whether any Segmentation rules are configured incorrectly(B): Incorrect or overly restrictive Segmentation rules may exclude the user from seeing the content.
Switch from Build Mode to Play Mode in the Editor(C): In Build Mode, content is previewed but not fully rendered; switching to Play Mode simulates the end-user experience to verify visibility.
The other options are incorrect:
Reinstall the WalkMe Editor(D) is unnecessary, as the Editor is for building, not rendering content.
Confirm categories in the WalkMe Menu(E) is irrelevant unless the content is Menu-specific, which isn’t indicated.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Troubleshooting):
“If content doesn’t appear after publishing, verify deployment to the environment, check Segmentation rules for errors, and ensure you’re in Play Mode to test the end-user view.”
The courseGetting Started with Building WalkMe Solutionsadvises:
“Common reasons for missing content include missing deployment, incorrect Segmentation, or remaining in Build Mode. Address these first when troubleshooting.”
Options A, B, and C are the correct checks.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Troubleshooting., WalkMe Editor User Guide, “Troubleshooting Published Content” Section., Course:Getting Started with Building WalkMe Solutions, Module 12: Publishing Content., ]
