You need to configure Agent1 to answer customer questions about only the Contoso products.

The correct answer is B. Modify the system message instructions . The case study states that Agent1 answers general questions about Contoso products and that the business requirement is for Agent1 to answer questions only about the products sold by Contoso . This is a behavioral boundary for the agent, so it should be implemented in the highest-priority instructions that define the agent’s role, allowed scope, and refusal behavior.

Microsoft Foundry guidance states that a system message is used to steer model behavior, define the assistant’s role and boundaries, and add safety or quality constraints for the scenario. The system message should instruct Agent1 to answer only when the question concerns Contoso products, use the configured Contoso product documentation as grounding, and politely refuse or redirect questions about non-Contoso products.

Top-p sampling and temperature control randomness, not business-domain scope. Increasing temperature would make responses less deterministic. Few-shot examples can support desired behavior, but examples alone are weaker than explicit system-level instructions for defining operating boundaries. Reference topics: system message design, prompt engineering, agent instructions, response constraints, and grounded generative AI behavior.