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Universal Health Service is setting up Knowledge in its contact center for agents so they...

Salesforce ADM-261 Full Course Access
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Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles while taking calls. The company needs to migrate the existing knowledge base of documents and images into Salesforce. Which step will be required fort he implementation? Choose 3 answers

A.

Create multiple CSV files, one for each article type

B.

Create HTML files referencing image to be uploaded

C.

Match each new article to an existing article type

D.

Create a single CSV file, including all article types

E.

Load all articles with the Apex data loader tool

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