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Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to...

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

A.

Number of article votes

B.

Number of customer ratings

C.

Number of approved articles

D.

Number of archived articles

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