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Universal Containers recently deployed a Salesforce Knowledge implementation, butis looking to evaluate the quality of...

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal Containers recently deployed a Salesforce Knowledge implementation, butis looking to evaluate the quality of thearticles being produced.

What should the Consultant recommend to gather information on Knowledge article usefulness?

A.

Contact Salesforce to send a report on article efficacy.

B.

Send out a monthly survey to customers requesting feedback.

C.

Install Knowledge Base Dashboards and Reports AppExchange package.

D.

Create a group of super users that will evaluate and manage articles.

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