Enable the knowledge sidebar related list on the case page layout.
B.
Create a visualforce page called knowledge sidebar on the case page layout.
C.
Enable the knowledge sidebar setting in the case support settings.
D.
Implement a salesforce console for service and enable the knowledge sidebar on the case page layout.
E.
Universal containers recently rolled out a lightning knowledge implementation; however, users are finding unreliable and unrelated knowledge articles displayed in the knowledge one widget in the salesforce console.
The Answer Is:
D
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