Salesforce ADM-261 Question Answer
What is the primary function of a private branch exchange (PBX)?
To receive multiple calls at one time
To use speech recognition to direct calls
To report the caller's background information
To mate calls to different agents
QUESTIONNO: 125
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers
A. Highly available telecom solution
B.Periodic maintenance windows
C. Server hardware infrastructure rebuilds
D. System software restore after an outage
Answer: A, B
TESTED 03 Aug 2025
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