Weekend Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ac4s65

SLA says agent must respond within one hour, or if marked "urgent", resolve within one...

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this best be achieved?

A.

Use entitlements to define a process and milestones

B.

Use case teams to close

C.

Use escalation rules

ADM-261 PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now ADM-261 pdf
Get 65% Discount on All Products, Use Coupon: "ac4s65"
Next
What is the primary function of a private branch exchange (PBX)?
UC wants to provide its 20 million customers with a portal where they can: Submit...
Previous