Cloud Kicks wants Agentforce to adapt its behavior based on real-time customer input.

Agentforce is built to be dynamic, meaning it doesn ' t just follow a static script but rather " reasons " through a problem using an agentic loop. The feature that directly allows an agent to adapt its behavior and take specific, real-time steps based on customer input is Custom Actions 3 . When a customer provides information—such as a specific order number or a request to change an address—the agent identifies the user ' s intent and selects the most relevant action to execute 4 . These actions can be powered by Flows, Apex, or Prompt Templates, giving the agent the ability to interact with Salesforce data in real-time. While Data Cloud (Option A) provides the data foundation for grounding, it is the actions themselves that define the agent ' s behavioral capabilities 6 . Screen flows (Option C) provide a guided UI for humans, but custom actions are what allow the agent to function autonomously 7 . Tableau (Option D) is an analytics tool and does not drive real-time agent behavior 8 .