An Adobe Campaign business practitioner is getting the following error in a workflow built by...

Adobe Campaign allows you to create and edit workflows using a graphical interface or an XML editor. You can also view and modify the properties of a workflow, such as its name, label, description, priority and login2.

The login property of a workflow indicates the operator who created or scheduled the workflow. It is used for security and notification purposes. If the operator’s access for the campaign instance has been revoked, then the workflow may fail or generate errors3.

To remove the error in your workflow, you need to replace the login property with an active operator’s user ID and email address. The user ID and email address are separated by a colon (:) in the XML code. For example: login=“1234:john.doe@example.com”.

The error message suggests that there is an issue with the workflow's ability to send notifications using the 'notify supervisor' template. This is often linked to the operator's login credentials tied to the workflow, which might now be invalid due to the access revocation. The XML snippet indicates the login information that needs to be updated. Replacing the 'login' attribute with the user ID and email of an active operator (one who has the appropriate permissions and whose access to the campaign instance has not been revoked) should correct the error. The login usually requires both user ID and associated email to correctly identify and authenticate the user within the system.References:This resolution approach is informed by typical administrative and operational troubleshooting in campaign management systems, where user access and permissions are critical for executing workflows.