The scenario indicates that Gary is no longer receiving notifications for issues he is watching, despite the notification scheme being correctly configured to notify watchers. This suggests that Gary has modified a personal setting that controls whether he receives notifications for watched issues. Based on Jira Software Cloud documentation, the relevant personal setting is "Notifications for relevant issues" (Option D).
Explanation of the Correct Answer (Option D):
In Jira Cloud, users can control their notification preferences through their personal settings in the user profile. The setting "Notifications for relevant issues" determines whether a user receives email notifications for events they are associated with, such as being a watcher of an issue.
If Gary disabled this setting (i.e., turned off notifications for relevant issues), he would stop receiving notifications for issues he is watching, even if the project’s notification scheme is configured to notify watchers.
Exact Extract from Documentation:
Manage your Jira notification emails
You can choose whether you want to receive email notifications about activity in your Jira products. For example, you can choose to receive emails when you’re added as a watcher to an issue, or when an issue you’re working on is updated.
To manage your notification preferences:
From your Jira site, select your profile picture in the top right and select Personal settings.
Under Email notifications, select whether you’d like to receive notifications for relevant issue activity.
On: Receive emails for issue activity you’re associated with, like when you’re a watcher, assignee,or reporter.
Off: Don’t receive emails for issue activity, even if you’re associated with the issue.
Note: This setting doesn’t affect emails about your account, like password resets. To manage those, update your Atlassian account preferences.
(Source: Atlassian Support Documentation, "Manage your Jira notification emails")
Why This Fits: The documentation explicitly states that turning off the "Notifications for relevant issues" setting prevents a user from receiving emails for issue activity they are associated with, including as a watcher. Since Gary is no longer receiving notifications for watched issues, this is the most likely setting he updated.
Why Other Options Are Incorrect:
Watch your issues (Option A):
This option refers to a setting that automatically adds a user as a watcher to issues they create or are assigned to. However, the question states that Gary is already watching the issues (since he was receiving notifications previously), so this setting is not relevant. Disabling this setting would only prevent Gary from being automatically added as a watcher to new issues, not stop notifications for issues he is already watching.
Extract from Documentation:
Watching issues
You can watch an issue to receive email notifications whenever it’s updated. By default, you may automatically watch issues you create or are assigned to, depending on your notification settings.
To change your auto-watch settings:
Select your profile picture and then select Settings.
Under Jira settings, select whether to automatically watch issues you create or are assigned to.
(Source: Atlassian Support Documentation, "Watch issues and manage your watchlist")
You make changes to the issue (Option B):
This option is not a standard personal setting in Jira Cloud. There is no user-level setting that specifically toggles notifications based on whether the user themselves makes changes to an issue. Notifications are controlled by the notification scheme and the user’s email notification preferences, not by a setting tied to the user’s own changes.
Email notifications format (Option C):
This setting allows users to choose the format of email notifications (e.g., HTML or text). Changing this setting affects how notifications are displayed, not whether they are sent. Therefore, it would not cause Gary to stop receiving notifications entirely.
Extract from Documentation:
Email format
You can choose whether notifications are sent in HTML or text format. This is managed in your Atlassian account settings, under email preferences.
(Source: Atlassian Support Documentation, "Manage your Atlassian account")
Additional Notes:
The question specifies that the notification scheme is correctly configured to notify watchers, so the issue lies with Gary’s personal settings, not the project or system configuration.
The "Notifications for relevant issues" setting is a global toggle that affects all notifications for issue activity a user is associated with, making it the most direct cause of Gary’s issue.
[References:, , Atlassian Support Documentation: Manage your Jira notification emails, Atlassian Support Documentation: Watch issues and manage your watchlist, Atlassian Support Documentation: Manage your Atlassian account]
