During a recent interview, a 64-year-old client said he had some negative experiences with previous...

Gather more specific information about previous negative experiences to better understand the client's perspective.

Attempt to contact the client's previous trainers to ask for suggestions or recommendations in working with their former client.

Tell the client that age is not a factor Point out that plenty of people have no problems working with trainers young and old.

and provide assurances that the client's experience will be a positive one .

Gather more specific information about the client's previous negative experiences to better understand the client Behave.

and dress professionally, and explain personal credentials, training, and philosophy Answer any questions the client might

have.

Tell the client about all the successes that previous clients have had, instilling an initial level of trust Offer the client an opportunity to watch a few training sessions with other clients providing the client a chance to develop a more informed opinion