Which action must be taken by Customer Success Manager ?
A.
Recommend expansion opportunities.
B.
Review the financial index.
C.
Develop a customer testimonial.
D.
Identify the adoption barriers.
The Answer Is:
D
This question includes an explanation.
Explanation:
The Customer Success Manager must identify the adoption barriers. The dashboard indicates areas where the engagement scores are low, which suggests that there are obstacles preventing the customer from fully utilizing and benefiting from the product. Identifying these barriers is the first step towards developing a strategy to increase adoption and customer success.
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